I recently posted an entry entitled Build A Better Dashboard in which I described how to build a product dashboard using ATG Customer Intelligence. In this follow up to that post I’ve built a multi-channel sales dashboard using Report Studio.
You can find a screenshot of this dashboard to your right. To show the detail just click on the image to enlarge it. I’ve even included the source code and instructions for how to deploy it below if you wanted to take a closer look at it in your own environment.
The dashboard includes key performance indicators for important business processes. In the upper left hand corner are the most important metrics as this is where the eye generally starts looking for content on a dashboard. You’ll find metrics on sales, traffic and returns and sparkline chart indicating how these metrics are trending.
To the left of this area are key metrics broken out by sales channel. It compares the key performance indicators across channels. In this case how they are performing on the web channel versus how they are performing in the contact center channel.
Finally at the bottom we have some more interesting content indicating the top ten selling products by net sales as well as top revenue producing search terms and what products were purchased using those terms.
The great things about this dashboard is that it brings together a lot of data from multiple sources into a single place where it can be reviewed daily. Add baslines and targets for these metrics and the dashboard because a great tool for performance management. It’s an excellant example of how you can use ATG Customer Intelligence to bring data from multiple products in the ATG Commerce Suite including Commerce Search and ATG Commerce Service Center.
The following step-by-step instructions can be used to install the report in your environment.
- Copy report definition to clipboard.
- Start Report Studio with the ‘Commerce (model)’ package.
- Select ‘Create a new Report or Template’.
- Select a ‘Blank’ Template.
- From the Tools menu select ‘Open report from Clipboard’.
- Save the report definition to the content store.
Click here to download the report definition (Note: In order to workaround some limitations in wordpress I’ve created the definition in a word document.)